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Alan Jacobs

已加入2021年5月16日

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最后活动2023年8月16日

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的最新活动 Alan Jacobs

Alan Jacobs 进行了评论,

社区评论 Feedback - Ticketing system (Support)

Hoping this can be road-mapped.

As a feature that used to exist we could not understand why functionality was removed.

We are caught in the situation whereby we have disparate dev teams working across bus units & we have lost our links ZD-Jira ever since the feature for multiple ZD domains was removed.

Another unit has taken precedence to use their ZD domain & we find ourselves at a loss to map support<->dev items.

Please reconsider re-adding this  functionality in a near-term release.

Thank you

查看评论 · 已于 2022年10月04日 编辑 · Alan Jacobs

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Alan Jacobs 进行了评论,

社区评论 Feedback - Ticketing system (Support)

Using an earlier release of Zendesk the connector to Jira was working ok, since having shifted to Enterprise the Zendesk App disappeared from view yet still worked.

We made the mistake of reinstalling it & are now finding it has also disappeared from our Jira projects that we had installed to previously & another team is using the Jira app which for some reason does not allow multiple 'Zendesk Support URL'

查看评论 · 已于 2022年3月31日 编辑 · Alan Jacobs

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