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Fra Lowe

已加入2021年5月16日

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最后活动2021年10月16日

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的最新活动 Fra Lowe

Fra Lowe 进行了评论,

评论End users and organizations

@... I'm evaluating Zendesk as an Internal Help Desk. My team of 9 handles queries from 25+ departments, with 9000+ employees. Our customers or end-users are all internal employees with a single domain name

How can we organise the tickets that come in, and recognise which department the ticket is from? We will only have one Group of agents (my team).

How can I ensure that tickets from a single department (eg. Sales) are grouped together, so I can view the historical tickets in the future and not lose context?

查看评论 · 已于 2021年3月11日 发布 · Fra Lowe

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