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Rich Trott

已加入2021年11月29日

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最后活动2022年5月13日

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社区评论 Q&A - Tickets and email

We're experiencing something very similar with resolution emails. I've seen it both with resolution emails from our own Zendesk instance as well as a Zendesk instance form an external company from which I was getting support. We are using O365, so my suspicion is:

* It is something in the Zendesk default email. It does not have to do with customer modifications to the template.

* It is related to O365. People using other email clients are unlikely to see the problem. But O365 users aren't seeing the issue in anything other than Zendesk emails.

查看评论 · 已于 2022年5月13日 发布 · Rich Trott

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评论Spam and suspended tickets

This article instructs the reader to enable CAPTCHA, but the doc it links to explains that CAPTCHA is enabled by default and can't be disabled.

查看评论 · 已于 2022年2月20日 发布 · Rich Trott

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