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George Catalin

已加入2021年5月28日

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最后活动2021年10月16日

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的最新活动 George Catalin

George Catalin 进行了评论,

社区评论 Developer - Zendesk APIs

Your answer clarified the problem. Thank you for your answers @...

查看评论 · 已于 2021年1月21日 发布 · George Catalin

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George Catalin 进行了评论,

社区评论 Developer - Zendesk APIs

Thanks for your reply @....
So to clarify this answer:

The rate limit is applied to the account that the app is installed in.

The rate limit will apply to the Zendesk account that granted permission to the third party app and not to the third party app Zendesk account, right? For more clarification, the OAuth token is not needed for Zendesk apps, but for an external service that is processing the data and serving it to a Zendesk support app (browser iframe). The Zendesk support app is not using the OAuth token.

查看评论 · 已于 2021年1月20日 发布 · George Catalin

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George Catalin 创建了一个帖子,

帖子 Developer - Zendesk APIs

For OAuth authentication a third party app needs a Zendesk account to get a client id.
This third party app needs to manage the data from multiple Zendesk support accounts.
How does rate limiting apply in this scenario? The rate limits are applied to the third party  app Zendesk account or the Zendesk support account?

What authentication type is recommended for managing multiple Zendesk support accounts?
If global OAuth is recommended, the process of obtaining it is slow?

已于 2021年1月14日 发布 · George Catalin

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