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Brandon

已加入2021年10月16日

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最后活动2021年10月22日

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的最新活动 Brandon

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评论Building reports

When I am looking at my teams metrics, I see data for "missed call legs" by agent and am wondering if a customer hangs up before the call is answered by the agent, does that count as missed call leg? Trying to get a better feeling for the number that our agents are missing and I don't want to lean on this metric too heavily if it's also counting calls where the customer hangs up. Thanks!

查看评论 · 已于 2021年5月25日 发布 · Brandon

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Brandon 创建了一个帖子,

帖子 Feedback - Voice (Talk)

I would love to have a way in Talk to schedule different vm's to play during certain parts of the day. We have a couple of team meetings each week at the same time where all agents are away from the phones and I would love to schedule our "team meeting" voicemail message to play at those times without having to manually swap those out. 

已于 2021年4月13日 发布 · Brandon

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