Olivier BRUYLANDT

Nice, thanks  : )
Good tip indeed.

I will make use of this thread to ask anther question.
Being new to ZD, I thought/expected that the default view for agents (ticket list) was the same than for users ... but it seems it is not  : )

That a user is actually redirected towards the Help Center page after login.
Is it possible to make the user land on the "new request" page of that Help Center (Guide) section? Moreover, we only want to let him/her see his/her tickets. We do not want to show the Help Center and keep it as simple as possible.
So a user logs in -> sees "new request" -> can see his their tickets, that's it.

Could you point a direction for doing this, please ? I am not finding much stuff about such a behaviour.
Thanks.

wkr,

Hi,

When we disable Help Center, the users are now redirecting to the URL ending with "/hc/"  .... which leads to a "page not found" result and the link to "go back to the home page" is looping to the same page. Which means that Zendesk is unavailable to end users.

Does someone know where to disable the redirect to the help center and let the users land in the SUPPORT part of Zendesk with ticket list, just like the agents do ?

This is really blocking for us.
Thanks
Cheers.

Hi,

The business asks us to have the requestor name auto-filled i the form with the logged user name . 

Does someone has an idea or already done it before on ticket creation ?
Thank you.

/Olivier