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Ruptela

已加入2021年5月28日

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最后活动2021年10月22日

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社区评论 Feedback - Ticketing system (Support)
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Hi, Dave,

Thanks for your reply

Is this possible with Professional version of Zendesk? As mentioned we have only one set of business hours (24/7) and we are not an enterprise :)

查看评论 · 已于 2021年5月14日 发布 · Ruptela

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Ruptela 创建了一个帖子，

帖子 Feedback - Ticketing system (Support)
Customer specific SLA

Our small team has one business schedule that is 24/7, though customers can have different SLA's depending on their plan: 9-5, 24/5, 24/7. It would be great to have customer specific SLA's with specific hours assigned to them.

已于 2021年5月14日 发布 · Ruptela

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Ruptela 创建了一个帖子，

帖子 Feedback - Ticketing system (Support)
Ticket (custome) field: time

Hello,

Currently there is a field of date, but it would be great to have it expanded, or to have a separate one for time. We would like to create some triggers and automations for specific dates and times and it seems there is now way to achieve it now.

已于 2021年5月14日 发布 · Ruptela

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