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Sprout Social, Inc.
已加入2021年5月28日
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最后活动2023年12月28日
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Sprout Social, Inc. 进行了评论，
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Sprout Social, Inc. 进行了评论，
Hi Mark, is there a difference between using the "Obsolete - Updater Name" and "Updater Name" attributes for a query like this?
查看评论 · 已于 2021年12月03日 发布 · Sprout Social, Inc.
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Sprout Social, Inc. 进行了评论，
Under Performance Steps, it says "It is possible to write a custom script that ends a chat as soon as an account goes offline."
What/who exactly is "an account"? Would that be when the agent ends the chat?
查看评论 · 已于 2021年10月25日 发布 · Sprout Social, Inc.
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Sprout Social, Inc. 创建了一个帖子，
We are currently in the process of building Explore dashboards for our Agents, Team Leads, and Managers to use. We want them to be able to see their daily metrics, our team's high-level metrics, etc.
As we come out with updated dashboards, we want to make sure the team is using them. Is there a way to see how frequently dashboards are being viewed, and by which users?
已于 2021年8月25日 发布 · Sprout Social, Inc.
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Sprout Social, Inc. 创建了一个帖子，
Hi there,
We currently don't use Play Mode and don't plan on implementing it at the moment. Is there a workaround to still try and track skipped tickets?
We were thinking of maybe creating a query that shows a list of outliers of the difference between time created and first assigned? Any other suggestions?
Thank you!
已于 2021年5月13日 发布 · Sprout Social, Inc.
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