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Sam Livingstone
已加入2021年10月16日
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最后活动2022年10月07日
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的最新活动 Sam Livingstone
Sam Livingstone 进行了评论,
Hello Chris Green and Serge BERTAINA DUBOIS
For creating legacy tickets, please use the Ticket Import API which would allow you to set the created_at date for the legacy tickets.
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POST /api/v2/imports/tickets
- This endpoint is used to create tickets with created_at date.
Please review the documentation I have linked above if you have any questions. Thanks.
查看评论 · 已于 2022年10月07日 发布 · Sam Livingstone
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Sam Livingstone 进行了评论,
Danny Koss @...
It is possible through the code below. Place this code above the widget code snippet. The code will be able to update the avatar, bot name and the title of the widget.
Thanks,
查看评论 · 已于 2022年7月28日 发布 · Sam Livingstone
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Sam Livingstone 进行了评论,
Hey Nicole,
We got this particular request from one of an existing customer of Zendesk SELL. When a Sales Rep moves a deal on the pipeline, that is if they move it down the pipeline then a question should pop out asking for the reason. Similar to how a reason is asked when a Lead is unqualified.
查看评论 · 已于 2021年10月06日 发布 · Sam Livingstone
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Sam Livingstone 创建了一个帖子,
A feature where when a Sales Rep downgrades a deal from a particular stage a question must be raised and the response must be logged for the managers to have a look at.
已于 2021年10月05日 发布 · Sam Livingstone
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Sam Livingstone 进行了评论,
Is there a way to start over the whole flow after opting for a agent handover in the flow builder?
查看评论 · 已于 2021年9月01日 发布 · Sam Livingstone
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Sam Livingstone 进行了评论,
I need to create Custom Fields in Zendesk SELL via API. How do I do that?
查看评论 · 已于 2021年7月12日 发布 · Sam Livingstone
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Sam Livingstone 进行了评论,
Hey Kate,
I have put below the piece of code that can be used to change the Chat Widget's Label Text to Chat. ( You can change it to be anything you want in the code)
This piece of code worked for me for changing the widget label text.
- In Guide, click the Customize design icon ().
- Click the theme you want to edit to open it.
- Click the options menu, then select Edit Code.
- In the Templates section, click header.hbs to modify the code.
- Place the code below the first
line, and anywhere above the final header line.
查看评论 · 已于 2021年6月18日 发布 · Sam Livingstone
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Sam Livingstone 进行了评论,
The syntax mentioned in the developer website of Zendesk is not right (https://developer.zendesk.com/api-reference/widget/settings/#color)
This piece of code worked for me for changing the widget text colour.
- In Guide, click the Customize design icon ().
- Click the theme you want to edit to open it.
- Click the options menu, then select Edit Code.
- In the Templates section, click header.hbs to modify the code.
- Place the code below the first
line, and anywhere above the final header line.
查看评论 · 已于 2021年6月11日 发布 · Sam Livingstone
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