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Ramil

已加入2024年4月25日

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最后活动2024年10月24日

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的最新活动 Ramil

Ramil 进行了评论,

评论Ticket management

"Set composer to public channel by default" “Settings to make agent comments private by default do not apply to channels that are considered live, including chat, messaging, and social media.”

 

this feature should apply even in Messaging since Messaging in most cases converted to email and there is always a risk to send intenral notes when Messaging is default to public. 

pls consider this option. tnx

查看评论 · 已于 2024年10月24日 发布 · Ramil

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社区评论 Feedback - Chat and Messaging (Chat)

Is there any update on this concern? 
In zendesk messaging report, there is no clear indication if the chat is missed or not unlike the legacy chat, very clear and detailed info. 

查看评论 · 已于 2024年10月11日 发布 · Ramil

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Ramil 进行了评论,

评论Reporting for Chat

Aside from the metrics, is there an option to actually view the current chat being served in Messaging?
In live chat, this is possible just by clicking the active chat, in Messaging I dont see any option. 

查看评论 · 已于 2024年9月12日 发布 · Ramil

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Ramil 进行了评论,

评论General questions about live chat

The option to end chat from end user side is much make sense,  Live chat concept and functions are more  useful than the Messaing which includes this End Chat option. 

查看评论 · 已于 2024年9月12日 发布 · Ramil

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社区评论 Feedback - Ticketing system (Support)

same here.. since updating to agent workspace, we now have no sound notifications for any incoming chat.. It is really important especially if agents are doing multi tasking… 

查看评论 · 已于 2024年4月25日 发布 · Ramil

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