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Dana Martell's Avatar

Dana Martell

已加入2021年10月16日

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最后活动2022年7月19日

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的最新活动 Dana Martell

Dana Martell 进行了评论,

社区评论 Feedback - Voice (Talk)

+1 this feature is a must have to track the success of our phone line IVR and forecast call volume shifts as we make changes to our menu 

查看评论 · 已于 2022年3月17日 发布 · Dana Martell

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Dana Martell 进行了评论,

社区评论 Feedback - Ticketing system (Support)

+1 to separate ticket access by brand

For compliance and regulatory reasons it is a necessity to be able to separate access to tickets by brand for each separate company managed in one Zendesk instance. Admins should be able to set agent access to tickets based on role for one, multiple, or all brands. 

查看评论 · 已于 2022年3月16日 发布 · Dana Martell

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Dana Martell 进行了评论,

评论General questions about live chat

+1 - This should be an admin setting for the whole account. 

查看评论 · 已于 2021年9月13日 发布 · Dana Martell

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Dana Martell 创建了一个帖子,

帖子 Feedback - Chat and Messaging (Chat)

Zendesk should present the accept button when a chat is directly transferred to an agent (like how it is when transferred to the group/department).

Agents need to "accept" the chat and be notified with a sound a new chat has been assigned. 

This is critical for our business as our agents who handle escalated issues do not spend a majority of their time in Zendesk. They have Zendesk open on another monitor and do not see the notification of a new chat. With no other notification, they are missing chats or keeping our customers waiting a long time. 

已于 2021年7月15日 发布 · Dana Martell

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