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Brian Hensley

已加入2021年10月22日

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最后活动2021年10月22日

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Brian Hensley 进行了评论,

社区评论 Feedback - Help Center (Guide)

Not going to repeat what everyone else has noted as the "why" this is needed.  But having had experience with multiple other ticketing systems, many have this feature. It is absolutely a hindrance when using ZenDesk for internal ticketing and process mapping. The more I use this tool, the more shocked I am at how much functionality it does NOT have that it's competitors do.

Please address.

查看评论 · 已于 2019年7月05日 发布 · Brian Hensley

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Brian Hensley 进行了评论,

社区评论 Feedback - Ticketing system (Support)

This still doesn't exist?  I have never used a ticketing system that DOESN'T have this feature.  Odd, considering ZenDesk is one of the leaders in the space.  

 

What I usually see is anything with a #ticketnumber in the subject auto attaches.

查看评论 · 已于 2019年6月13日 发布 · Brian Hensley

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