Scott Molluso

I agree with everyone above. As a product manager, its unimaginable that you don't have real time push notifications on your browser interface. Let alone it took you almost a year to read these requests and respond to them. At the very least by now your team could have implemented functionality that would automatically refresh the data/tickets every 10 or 30 seconds. The fact that I have to manually push the refresh button on your browser is insane. So inefficient. Please get your team to make these modifications, they aren't very challenging. 

And something else that i feel should be implementing, would some kind of dynamic functionality in your Slack Messages, such as the ability for a ticket to be assigned and completed by a user directly in the Slack message.

Frontapp (one of your competitors) has already implemented both of these features. However, we will stick it out with ZenDesk because it is geared towards ticket requests and fulfillment which is what we are using it for. Thank you.