Maria Bendixen

+1 for upgrading this feature to include a notification service when articles are updated. We use articles to write product releases, so the feature would be very valuable in terms of automating a few steps and add more value to our helpcenter in general.

We are also working with statuspage.io, and when we write a post there, we can choose if we want the update to be pushed to subscribers from ticking a box. Pretty simple feature to integrate and to control which content will be pushed out. Regarding the above comment, changing an insignificant thing like a typo, would not be pushed as a change to the subscribers, because the author would then simply avoid ticking off the box "Notify subscribers of changes made to this article"

Zendesk, is this on your roadmap? We would reconsider using the platform for our product releases, which would be a huge shame.

 

Thank you!