Steve Kremer

Thank you Wes, that did the trick.  I guess I missed that at the top of the article.  Kind of screwy that Zendesk would make a user make all unsafe tags enabled, when all I need is the single quote.

I did everything you said, but for some reason when I am in the editor in HTML mode when saving, the code gets changed.  Look at the attached "zendesk_before_update.png".  This is the code that you suggest to copy and paste.  I paste it, click update, the video does not appear.  I click "edit" to see the code, and as you see in "zendesk_after_update.png" the HTML editor keeps changing the code.  Can you make the editor not change the code?