Andy Schulz

My compliance team recently requested a report to indicate that call recordings were indeed deleted before a certain date. I could not offer them anything because that data point is not found via Explore. Also, in audit logging, that automated deletion is not shown there. Zendesk support was contacted and they confirmed this was true (#12079971).

It would be great if there were a data field to aid with this. On a broader scale, perhaps even a length of recording (where 0 would suggest that the recording was no longer available) data point in Explore would be helpful for this and other analyses.

Or, some record of automatic system deletions in the audit log.

Agreed. I would like to see this be modifiable as well.

Thank you Jenny. I'm referring to text message detail, down to each text that was sent. I'd like to be able to analyze which outbound phone numbers have sent which texts, which group each ticket belongs to, and result of each text (delivered, undelivered, etc.). It seems that this level of detail is not available via Explore and I am not able to export that kind of data directly. I have to currently copy and paste from the location I mentioned.

My request would be to have this data available to report on in Explore.

I'd like to be able to dive more deeply into Text message information. The simple table available on Talk / History ([].zendesk.com/admin/channels/messaging_and_social/text) is not sufficient. 

Seconded.