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Angelino

已加入2021年10月16日

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最后活动2021年10月21日

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的最新活动 Angelino

Angelino 进行了评论,

评论Building reports

Hi, 

May I know how do Engagement Assignments work? 

I noticed that in just one ticket 1 it has multiple assignments but when I visited the chat itself, it is only one chat. I would like to understand how it was tagged as multiple assignments to a single agent but was only assigned to him once?

 

 

查看评论 · 已于 2021年5月24日 发布 · Angelino

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Angelino 进行了评论,

评论Building reports

Hi,

I am a little bit confused about the difference between Assignments and Chats as well as Chat Accepted, Chat Completed, and Chat served. I am trying to generate the data and it gives me different data each.

 

Thank you!

查看评论 · 已于 2021年5月22日 发布 · Angelino

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Angelino 进行了评论,

评论How to build dashboards

Hello, 

Hope you can help me. Is there a way to change the default time filter from the "past 30 days" to "this month". I've been trying to set this up but it keeps on going back to the default date filter which is "past 30 days". 

Hoping to hear from you soon!

 

 

查看评论 · 已于 2021年5月17日 发布 · Angelino

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