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Craig VanDeVenter

已加入2021年5月28日

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最后活动2023年2月16日

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的最新活动 Craig VanDeVenter

Craig VanDeVenter 进行了评论,

评论Security and user access in Zendesk Support

Dwight Bussman this is great!  Thank you for this!

查看评论 · 已于 2022年1月06日 发布 · Craig VanDeVenter

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Craig VanDeVenter 进行了评论,

评论Security and user access in Zendesk Support

I would like to port the audit log into a monitoring system to alert my team if certain changes occur.  I don't see that anyone has asked this question just yet.  I'm not asking for report or filtering.  I'm asking if anyone has ever, or knows anything out there, that can access the logs.

We want teams to be alerted if "X" changes in the log, for example.

For example... are the logs available to a custom API?  We are using Looker and we could use looker as a middle man on this if possible.  IF so... where do I find the logs in the directory?

 

Any help is appreciated.

查看评论 · 已于 2022年1月05日 发布 · Craig VanDeVenter

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Craig VanDeVenter 进行了评论,

评论Accounts and billing

I would echo @... comment.  Plus 1 on ongoing replication.  I have upgraded sandbox but the idea that I have to delete and create a new sandbox to get updated prod seems silly.  I'm paying extra for the sync of metadata... that should be on weekly sync or even an on-demand.  
Setting up access for the teams that need the sandbox after updates seems crazy.  If we set up an SSO then the next time we need a snapshot of prod...we have to delete it, create new one, set up SSO and move on again.  IF that is indeed true.. this seems super odd and not well thought out.

查看评论 · 已于 2021年6月24日 发布 · Craig VanDeVenter

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Craig VanDeVenter 进行了评论,

社区评论 Q&A - Reporting and analytics

@... That was incredibly too easy.   

Amazing!  Appreciate it!

查看评论 · 已于 2021年6月07日 发布 · Craig VanDeVenter

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Craig VanDeVenter 创建了一个帖子,

帖子 Q&A - Reporting and analytics

Hi All,
This should be simple but its proving difficult.
I know my cost per ticket is about $20

I'm trying to pull a Tickets created (or solved) * 20 to get a total cost over X time period.

已于 2021年6月01日 发布 · Craig VanDeVenter

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