最近搜索
没有最近搜索
Anthony Checkas
已加入2021年5月28日
·
最后活动2024年1月12日
关注
0
关注者
0
活动总数
23
投票
8
订阅
11
活动概览
标记
文章
帖子
社区评论
文章评论
活动概览
的最新活动 Anthony Checkas
Anthony Checkas 进行了评论，
3. Comments / replies to be separated with dividing line
Another request to consider this and/or additional L&F customization options. Historically, having the ability to customize L&F has always been lacking and the new Agent Workspace has just imposed another, slightly different, standard. The ability to change the layout is helpful, we wouldn't have switched without it, but it would be nice to provide either additional customization options ike: the ability to set a comment background differently for critical service notices, borders around/between notes, etc. color highlights that key off of brand/severity/customer/whatever, to really optimize agent experience/workflows.
查看评论 · 已于 2024年1月12日 发布 · Anthony Checkas
0
关注者
0
投票
0
评论
Anthony Checkas 进行了评论，
We would also find this very valuable and haven't found a mechanism to do this reliably with webhooks and custom fields as there could be many customers linked into the same Jira issue (in the case of bugs). It doesn't seem to like that based on the many-to-one limitations described around syncing in https://support.zendesk.com/hc/en-us/articles/4408825394458-Using-the-Jira-field-syncing-feature#topic_dmz_wc3_2z . A built-in like the way ticket id and case count is being handled would be ideal.
查看评论 · 已于 2023年6月20日 发布 · Anthony Checkas
0
关注者
0
投票
0
评论
Anthony Checkas 进行了评论，
This is a feature we would also find valuable. Ideally via some sort of connector (SQL or a REST API or...) that we could establish mappings in so that we're not forced to continually re-upload bulk data.
查看评论 · 已于 2023年5月30日 发布 · Anthony Checkas
0
关注者
0
投票
0
评论
Anthony Checkas 进行了评论，
This would also be useful as a way to provide less-intrusive conditional notifications for tickets. Modals are painful to users, forcing the sidebar open can also be pretty distracting, and not be able to use color for the icons in the topbar and text editor apps makes it hard to draw attention to changes in them.
查看评论 · 已于 2023年4月03日 发布 · Anthony Checkas
0
关注者
2
投票
0
评论