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Kristina Tibbitts
已加入2021年10月22日
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最后活动2024年3月14日
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的最新活动 Kristina Tibbitts
Kristina Tibbitts 进行了评论,
We also need reporting based on ticket followers. It would be great to be able to set up reporting on how many tickets have a follower and break it down by follower name.
I tried setting up a trigger to add a tag whenever a follower was added to a ticket, but that doesn't seem to be an option either.
查看评论 · 已于 2023年6月22日 发布 · Kristina Tibbitts
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Kristina Tibbitts 创建了一个帖子,
We need reporting based on ticket followers. I haven't been able to find anything in Explore that would allow me to do this. Is there a way to set up reporting on how many tickets have a follower and break it down by follower name?
I tried setting up a trigger to add a tag whenever a follower was added to a ticket, but that doesn't seem to be an option either.
已于 2023年6月22日 编辑 · Kristina Tibbitts
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Kristina Tibbitts 创建了一个帖子,
Is there a way to report on side conversation recipients? I'm trying to determine how many side conversation emails were sent to a certain email address. I can see how many total side conversation emails were sent using an applied tag, but I can't figure out how to further break it down from there.
已于 2023年3月28日 发布 · Kristina Tibbitts
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Kristina Tibbitts 创建了一个帖子,
We often have more than one open ticket per customer and need a way to ensure that our agents see other open tickets. Is there a way to have a pop-up or alert come up when a ticket is opened and there's another open ticket for the same customer? Ideally something with a check box that would require them to acknowledge before allowing them to proceed?
已于 2022年12月09日 发布 · Kristina Tibbitts
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Kristina Tibbitts 进行了评论,
Any updates on the bug? The anchor workaround didn't work for me and this is making it very difficult to create articles.
查看评论 · 已于 2021年11月11日 发布 · Kristina Tibbitts
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