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Kristina Tibbitts

已加入2021年10月22日

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最后活动2024年3月14日

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的最新活动 Kristina Tibbitts

Kristina Tibbitts 进行了评论,

社区评论 Feedback - Reporting and analytics (Explore)

We also need reporting based on ticket followers. It would be great to be able to set up reporting on how many tickets have a follower and break it down by follower name.

I tried setting up a trigger to add a tag whenever a follower was added to a ticket, but that doesn't seem to be an option either. 

查看评论 · 已于 2023年6月22日 发布 · Kristina Tibbitts

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Kristina Tibbitts 创建了一个帖子,

帖子 Q&A - Reporting and analytics

We need reporting based on ticket followers. I haven't been able to find anything in Explore that would allow me to do this. Is there a way to set up reporting on how many tickets have a follower and break it down by follower name?

I tried setting up a trigger to add a tag whenever a follower was added to a ticket, but that doesn't seem to be an option either. 

已于 2023年6月22日 编辑 · Kristina Tibbitts

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Kristina Tibbitts 进行了评论,

社区评论 Q&A - Tickets and email

We are having the same issue. In addition, some of our agents are no longer able to see the subject field of a ticket at all, unless it's a ticket that they created.

查看评论 · 已于 2023年4月26日 编辑 · Kristina Tibbitts

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Kristina Tibbitts 进行了评论,

社区评论 Feedback - Ticketing system (Support)

I agree, this is very inconvenient. We often have to search through pages looking for a particular ticket and having the individual page numbers made this much easier. 

查看评论 · 已于 2023年3月29日 发布 · Kristina Tibbitts

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Kristina Tibbitts 创建了一个帖子,

帖子 Q&A - Reporting and analytics

Is there a way to report on side conversation recipients? I'm trying to determine how many side conversation emails were sent to a certain email address. I can see how many total side conversation emails were sent using an applied tag, but I can't figure out how to further break it down from there. 

已于 2023年3月28日 发布 · Kristina Tibbitts

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Kristina Tibbitts 创建了一个帖子,

帖子 Q&A - Tickets and email

We often have more than one open ticket per customer and need a way to ensure that our agents see other open tickets. Is there a way to have a pop-up or alert come up when a ticket is opened and there's another open ticket for the same customer? Ideally something with a check box that would require them to acknowledge before allowing them to proceed?

已于 2022年12月09日 发布 · Kristina Tibbitts

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Kristina Tibbitts 进行了评论,

评论Working with articles in the knowledge base

Any updates on the bug? The anchor workaround didn't work for me and this is making it very difficult to create articles.

查看评论 · 已于 2021年11月11日 发布 · Kristina Tibbitts

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Kristina Tibbitts 进行了评论,

社区评论 Feedback - Help Center (Guide)

This would be extremely helpful!

查看评论 · 已于 2021年4月30日 发布 · Kristina Tibbitts

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