Pete Dyche

Good morning

We too would appreciate the functionality to configure an automation to add the 'end user' to the CC field should they differ to the requester. This is required as our customers have multiple engineers working on issues and will not receive email notifications should our support team respond to their updates.

Can ZenDesk provide an ETA as this seems to have been requested by numerous people over a long period of time on this thread?

Thanks

Pete