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Erica Girges
已加入2021年10月16日
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最后活动2025年2月26日
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的最新活动 Erica Girges
Erica Girges 进行了评论,
I completely understand the confusion. What is needed to access the API is an admin's email address associated with the Zendesk account. It would be the same as what is used for logging into your Zendesk instance.
查看评论 · 已于 2025年2月26日 发布 · Erica Girges
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Hi Henderson,
It looks like it is reverting to an anonymous user. The SDK is designed to do this when the JWT service emits an error.
Also, there are two ways to authenticate users with the messaging widget. That is with external id and or email identities.
Have you confirmed that Email identities have been configured correctly in the account? There are 3 options for configuration here so I would confirm that the correct one for your needs is configured.
Another important thing to note is that external ID will always be the primary identifier used. So let's say an email address is already associated with a different external ID, Zendesk will reject the JWT and the conversation will start as with unauthenticated user. In which case you'll either need to update the JWT with the correct external ID or email address OR delete the user with the conflicting external ID.
查看评论 · 已于 2025年2月25日 发布 · Erica Girges
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Erica Girges 进行了评论,
When it comes to the via object, the channel can only be set at the time ticket creation. Also, given that we are updating the ticket via API, unfortunately, we can't directly update via SMS. However, there is a workaroud for this. You can check out the walkthrough for setting that up here.
Hope this helps!
查看评论 · 已于 2025年2月25日 发布 · Erica Girges
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Erica Girges 进行了评论,
I recognize that this is an important feature request for you. Unfortunately, I don't have a definitive answer as to if this will be implemented. However, I do recognize the importance ion having such collaboration tools. I recommend sharing this as a post in our Product Feedback for our Developer Platform. Our product teams use these posts as a resource for product and feature planning.
Thoughtfully shared use cases and business needs are always appreciated.
查看评论 · 已于 2025年2月24日 发布 · Erica Girges
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Erica Girges 进行了评论,
I recommend using the Incremental Export API instead. You'll have a max of 1000 results per page but you'll be able to use cursor based pagination to retrieve all the data that you need.
查看评论 · 已于 2025年2月24日 发布 · Erica Girges
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Erica Girges 进行了评论,
So if you're already in development and a minor update made on our end that is the only instance we do recommend using the other script. Apologies for any confusion, we do have this notated in our developer doc under the Framework Versions section which can be found here.
查看评论 · 已于 2025年2月24日 发布 · Erica Girges
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Erica Girges 进行了评论,
In case you didn't see me response in the other post, this issue has been resolved on our end. Please be sure to use: https://static.zdassets.com/zendesk_app_framework_sdk/2/zaf_sdk.min.js to ensure you have the latest version.
查看评论 · 已于 2025年2月21日 发布 · Erica Girges
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