最近搜索
没有最近搜索

Dane
已加入2021年10月16日
·
最后活动2024年7月03日
Zendesk Engineering
关注
0
关注者
16
活动总数
1526
投票
9
订阅
356
活动概览
标记
文章
帖子
社区评论
文章评论
活动概览
的最新活动 Dane
Dane 进行了评论,
评论Web Widget documentation
Don't worry Chad. Our Product Team confirmed that it's already in the roadmap for this year.
查看评论 · 已于 2024年1月29日 发布 · Dane
0
关注者
1
投票
0
评论
Dane 进行了评论,
评论How to solve issues with the email channel
Hi Mark,
Unfortunately, it's not possible. Our practice here is whenever such scenario arises, we create another ticket and set the correct expectation to our customers.
Unfortunately, it's not possible. Our practice here is whenever such scenario arises, we create another ticket and set the correct expectation to our customers.
查看评论 · 已于 2024年1月26日 发布 · Dane
0
关注者
0
投票
0
评论
Dane 进行了评论,
评论Setting up Zendesk Guide
Our redirect rules are only for articles, community posts and sections.
查看评论 · 已于 2024年1月26日 发布 · Dane
0
关注者
0
投票
0
评论
Dane 进行了评论,
评论Ticket automation and collaboration
There's no native way to do this.
Would you mind posting your use case to our Feedback on Support topic? This is to help get more visibility and votes on the idea. Then, others can share their use cases to further drive demand for that feature. Thanks!
Would you mind posting your use case to our Feedback on Support topic? This is to help get more visibility and votes on the idea. Then, others can share their use cases to further drive demand for that feature. Thanks!
查看评论 · 已于 2024年1月26日 发布 · Dane
0
关注者
0
投票
0
评论
Dane 进行了评论,
社区评论 Feedback - Voice (Talk)
Hi Brian,
Can you post the same on this page Using generative AI to create call summaries (EAP)? This is to make sure our Product Manager will also have visibility on such feedbacks.
Can you post the same on this page Using generative AI to create call summaries (EAP)? This is to make sure our Product Manager will also have visibility on such feedbacks.
查看评论 · 已于 2024年1月24日 发布 · Dane
0
关注者
0
投票
0
评论
Dane 进行了评论,
评论Web Widget documentation
Currently, phone number is not supported as well as numeric custom fields.
What I did on my end, is to create a custom text field for phone number and have added a specific message on how to enter the correct format.

Afterwards, I have created a webhook for user update.
This is the endpoint I used:

I have created a trigger using this endpoint.


This is the JSON Body:
The only issue here is the customer can make mistakes on entering the phone number.
What I did on my end, is to create a custom text field for phone number and have added a specific message on how to enter the correct format.

Afterwards, I have created a webhook for user update.
This is the endpoint I used:
https://.zendesk.com/api/v2/users/{{ticket.requester.id}}.json

I have created a trigger using this endpoint.


This is the JSON Body:
{
"user": {
"phone": "{{ticket.ticket_field_}}"
}
}
The only issue here is the customer can make mistakes on entering the phone number.
查看评论 · 已于 2024年1月24日 发布 · Dane
0
关注者
0
投票
0
评论
Dane 进行了评论,
评论Web Widget documentation
Hi Wahab,
Based on Messaging Metadata, it will only be added to new conversation or if the end-user have sent a message in existing conversation. Just in case you are experiencing an unexpected behavior, you can contact our support directly for further investigation.
Based on Messaging Metadata, it will only be added to new conversation or if the end-user have sent a message in existing conversation. Just in case you are experiencing an unexpected behavior, you can contact our support directly for further investigation.
查看评论 · 已于 2024年1月22日 发布 · Dane
0
关注者
0
投票
0
评论
Dane 进行了评论,
社区评论 Q&A - Sales CRM (Sell)
Hi Christian,
Please contact our support directly and provide the necessary screenshots so that we can check it further.
Please contact our support directly and provide the necessary screenshots so that we can check it further.
查看评论 · 已于 2024年1月20日 发布 · Dane
0
关注者
0
投票
0
评论