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Jon Campbell

已加入2022年8月11日

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最后活动2024年10月15日

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的最新活动 Jon Campbell

Jon Campbell 进行了评论,

社区评论 Feedback - Ticketing system (Support)

This is what I'm looking for as well. I have supervisors that are end-users that need to approve certain things before a ticket can be worked on and solved out.  I attempted making them a contributor just so I could add them as a follower through triggers to approve certain tickets based off tags, but in doing so, it makes all of their communication with the tickets as private/internal note. So the end user making the request can't even see their supervisors replies on the ticket.. allowing to add an end user as a cc in triggers would solve this for me.. and make sure that all communication is sent as responses in the tickets.

查看评论 · 已于 2024年10月15日 发布 · Jon Campbell

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Jon Campbell 进行了评论,

评论Views, ticket status, and ticket fields

anyone find a new plugin that works?

查看评论 · 已于 2022年9月28日 发布 · Jon Campbell

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Jon Campbell 进行了评论,

社区评论 Feedback - Ticketing system (Support)

+1

查看评论 · 已于 2022年8月12日 发布 · Jon Campbell

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