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Shya Devi

已加入2022年5月24日

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最后活动2022年8月16日

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的最新活动 Shya Devi

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评论How to report on Talk and Text
Help and FAQs

Hello there, 

We're currently using "Abandoned in IVR" as a gauge of whether our IVR script is able to help customers self-serve and solve their questions instead of having to chat with an agent. 

Is there a way to see where in the IVR journey customers dropped off? So that we know where people are getting their questions answered? 

Thanks.
Jessica

查看评论 · 已于 2022年8月16日 发布 · Shya Devi

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