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Corey Wahler
已加入2021年10月16日
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最后活动2021年10月16日
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的最新活动 Corey Wahler
Corey Wahler 创建了一个帖子，
帖子 Q&A - Tickets and email
I'm curious what options I have for the following issue:
We have a user that is emailing into our system using two email addresses in the TO: field
- Support@
- Billing@
We need these tickets to go into our billing queue but they're getting placed into our support queue instead. Is there anything I can do within Zendesk to make sure these emails are placed in the billing queue?
From what I can tell if billing@ is listed first it ends up in that queue but if Support@ is listed first it gets directed to that queue.
已于 2021年5月21日 发布 · Corey Wahler
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