Crowdin Team

Webhooks about new/modified articles would be perfect for integration purposes too.

There is existing integration between Crowdin and Zendesk, it uploads articles for translation and delivers translations back. Currently, we have to pull all source articles from Zendesk periodically and compare them with existing files in Crowdin.

* If we detect a new article, it's uploaded

* If we detect a modified article, the existing file in Crowdin is updated

When KB is quite large, it takes time to synchronize everything. Webhooks will dramatically decrease the number of requests Crowdin needs to submit to ZD, it will make the integration > x10 faster.

Webhooks will be extremely useful for different kinds of integrations, so we truly hope Zendesk team will put them on the roadmap for the near future 🙏