最近搜索


没有最近搜索

Tina Baljian's Avatar

Tina Baljian

已加入2022年1月26日

·

最后活动2024年5月15日

关注

0

关注者

0

活动总数

9

投票

3

订阅

4

活动概览

的最新活动 Tina Baljian

Tina Baljian 进行了评论,

评论Ticket automation and collaboration

This is not working for our account. We have the content there in the help desk, but its not pulling the content. 
Is there anything we can do to assist in getting more defined replies? If it's pulling from help desk can we make updates their to support the content it's suggesting?

查看评论 · 已于 2024年5月15日 编辑 · Tina Baljian

0

关注者

1

投票

0

评论


Tina Baljian 进行了评论,

评论Setting up Agent Workspace

Elias Can you also help me with a better visibility option ? Focus mode is great, but now my team lead is having challenges on how to monitor who is on phones and who is on chats. We use Geockboard, but Geckoboard does not display the rep names for when they are status to available and I as the director personally use one computer screen mixed with ALL the Zendesk support channels open. Do you have a better solution ? 

查看评论 · 已于 2022年1月26日 编辑 · Tina Baljian

0

关注者

0

投票

0

评论