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Dale Steinbacher
已加入2022年1月13日
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最后活动2024年6月27日
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的最新活动 Dale Steinbacher
Dale Steinbacher 进行了评论,
Hi Pati,
Please find a screenshot of the action section of our macro page below. I have highlighted the area that the “view placeholders” button is hiding at the moment. There is no text or thumbnails that pop up to let you know that the placeholders are there.
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查看评论 · 已于 2024年6月26日 发布 · Dale Steinbacher
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I'd like to ask if you could make the “placeholders” option visible again. The button to view placeholders is invisible and very difficult to locate unless someone shows you where to find it. I suggest making it more visible so agents don't have to struggle to find the tools available.
查看评论 · 已于 2024年6月25日 发布 · Dale Steinbacher
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Dale Steinbacher 进行了评论,
Are there settings that determine if a greeting is looped? I just set up an IVR greeting and in testing, the greeting is on a continual loop. I'd prefer if the greeting only played once.
I understand functionality may differ for hold/wait greetings, but for an IVR greeting, can we prevent it from looping?
查看评论 · 已于 2024年4月03日 发布 · Dale Steinbacher
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Dale Steinbacher 进行了评论,
Dale Steinbacher 进行了评论,
We would like the ability to transfer a call to the voicemail for a group that is not online. Some of our units have different operating hours and it is easier to transfer a call to the appropriate voicemail than take notes and reassign a ticket. Is this something that can be done in the Talk yet?
查看评论 · 已于 2022年1月13日 发布 · Dale Steinbacher
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