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Ran Geller's Avatar

Ran Geller

已加入2021年10月16日

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最后活动2022年10月24日

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的最新活动 Ran Geller

Ran Geller 创建了一个帖子,

帖子 Feedback - Ticketing system (Support)

The Salesforce integration (data sync) breaks from time to time, and it would be super helpful to get a notification when that happens.

 

已于 2022年10月24日 发布 · Ran Geller

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Ran Geller 进行了评论,

评论Help with apps and integrations

I was able to get it fixed by disconnecting and reconnecting the Salesforce integration.

It is frustrating that the integration breaks from time to time, and I am not getting any notification about it.

查看评论 · 已于 2022年10月23日 发布 · Ran Geller

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Ran Geller 进行了评论,

评论Web Widget documentation

After implementing end-user authentication, we experience the same situation - the end-user email is not captured.

It is annoying as it is impossible to switch from messaging to email and have unread messages automatically emailed when the end-user leaves the messaging session.

To overcome this, we configured the external_id to have the email, and the agent must copy it when hovering over the authentication badge and then update it in the end-user profile. 

What is the ETA for removing this limitation?

 

 

 

 

 

查看评论 · 已于 2022年6月16日 发布 · Ran Geller

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Ran Geller 进行了评论,

社区评论 Feedback - Chat and Messaging (Chat)

Hi Zendesk,

Your Support team told me that the new conversation button and the My conversations list view are custom work from Zendesk side (not out of the box).

What is the plan to add it to the product? It is a Critical functionality (and the evidence is that Zendesk did some custom work to add this functionality.)

In intercom this functionality is out of the box...

查看评论 · 已于 2022年5月10日 编辑 · Ran Geller

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Ran Geller 进行了评论,

评论Ticket customization

Thank you, Eric!.

Is there a plan to add this functionality to the feature?

Any idea how can I automatically update agent-only fields during/after a ticket was created from the help center contact support form?

Ran 

 

 

查看评论 · 已于 2021年6月24日 发布 · Ran Geller

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Ran Geller 进行了评论,

评论Ticket customization

Hi,

Is it possible (using this feature) to prefill custom ticket fields that are for agents only? (NOT editable for end-users).

Thanks!

 

 

查看评论 · 已于 2021年6月09日 发布 · Ran Geller

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