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NIkita Kadri
已加入2021年10月16日
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最后活动2024年8月20日
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的最新活动 NIkita Kadri
NIkita Kadri 进行了评论,
Hi Team
Could you please provide an option to hide the nested ticket fields as well please? When we add nested fields (example- Field :: 1, Field :: 2, etc) and if we have to hide them, the field does not get hidden completely. The ‘Field >’ option will still show on the ticket page but it will be blank without options. This is confusing to the agents while selecting a ticket field for a ticket. Can you please enable the Ticket Field Manager app to hide the entire field when we add tags to hide options?
查看评论 · 已于 2024年8月19日 发布 · NIkita Kadri
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NIkita Kadri 进行了评论,
Hi Team
How does reporting work for Chat? Can we extract the Chat monitoring report from Explore now which was earlier available on the Zopim dashboard? Along with the charts and metrics that would show up there?
查看评论 · 已于 2023年11月08日 发布 · NIkita Kadri
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NIkita Kadri 进行了评论,
Hi Team
Is there an option to sort based on rows? The column sorting checkbox is selected. We have a 'Solved Ticket' row and want to sort the results based on this row value - from new to old. The sort function is not working however, Is there a way to do it?
查看评论 · 已于 2023年5月09日 发布 · NIkita Kadri
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NIkita Kadri 进行了评论,
Hi Team
Does the hour calculations 0 - 23, indicate time as per the time zone of the person's profile?
Example: If my zendesk profile time zone is IST (India Standard Time ) , so '0' hours is 12AM - 1AM IST, then '1' hours is 1AM - 2AM IST, and so on?
查看评论 · 已于 2023年4月14日 发布 · NIkita Kadri
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NIkita Kadri 进行了评论,
Hi Team
Can we rename a ticket Form currently in use or will it create issues with reporting?
查看评论 · 已于 2023年3月28日 发布 · NIkita Kadri
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NIkita Kadri 进行了评论,
Hi Team
We customized the pie chat colors from the Colors section, however it is not being picked in the chat legend. The Legend shows different colors. Is there a way to correct this?
查看评论 · 已于 2022年11月07日 发布 · NIkita Kadri
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NIkita Kadri 进行了评论,
Hi Team
Currently we only have one option to adjust the header/row height and that is through Chart Configuration - Columns - Allow multi-line and then to adjust the multi-line margin. Can this be split for the Header and remaining rows ? We may have a need for a wider header without the need to adjust the height of individual rows as well.
查看评论 · 已于 2022年9月22日 发布 · NIkita Kadri
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NIkita Kadri 进行了评论,
Hi Team
I would like to understand the effects of deleting a support address on Zendesk? or a forwarding address created to receive emails from customers? These email ID have been used for a few years but are now being sunset in the Organization as the associated process is obsolete. Will deleting them affect ticket reporting or access to old tickets received on this ID?
查看评论 · 已于 2022年8月26日 发布 · NIkita Kadri
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NIkita Kadri 进行了评论,
Hi Team
If an Agent has created macros - personal and for Groups, will both be deleted when that Agent's access is revoked ?
查看评论 · 已于 2022年4月25日 发布 · NIkita Kadri
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