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Krithiga Karunanithi's Avatar

Krithiga Karunanithi

已加入2023年2月12日

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最后活动2024年9月06日

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的最新活动 Krithiga Karunanithi

Krithiga Karunanithi 进行了评论,

评论Zendesk messaging

Hi there, when my colleague Ashley Taylor and I creating a messaging trigger, and sending a messaging to the customer we're unable to also set the icon - is this possible? We have built our messaging experience for our customers with consistent branding and want this to also align. 

查看评论 · 已于 2024年9月06日 发布 · Krithiga Karunanithi

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Krithiga Karunanithi 进行了评论,

评论Working with articles in the knowledge base

Hi it seems like it is no longer possible to set a light agent as the Owner is this correct? This ability was really key to our team managing our light agents ability to own and manage their article content.

Additionally it seems like a Group can now be set as the Owner? Has this changed since the comment May 2023?

 

查看评论 · 已于 2024年1月23日 发布 · Krithiga Karunanithi

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