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Jo Tatti
已加入2022年9月01日
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最后活动2023年12月07日
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的最新活动 Jo Tatti
Jo Tatti 进行了评论,
We bought Tymeshift a year ago, and just canned it. Unless your agents are logging in and out each day, and only using zendesk and not accessing other apps - it won't really give you a straightforward picture of agent availability. I will say, that our onboarding experience into Tymeshift was good, so I feel confident it wasn't a configuration problem. We were waiting for them to release "multi-tasking" but after a year of waiting for it we took a different tactic and re-allocated the spend to something else.
查看评论 · 已于 2023年12月04日 发布 · Jo Tatti
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Jo Tatti 进行了评论,
I purchased Tymeshift as a solution on the suggestion of our Account Manager. After months of configuration and teaching agents to punch in and out, we are still not seeing value for money from this purchase. It is not a solution to Agent Availabillity reporting. Antonio Naddeo
查看评论 · 已于 2023年2月27日 编辑 · Jo Tatti
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Is there a plan to restore the export to CSV option? The JSON is unusable.
查看评论 · 已于 2022年12月21日 发布 · Jo Tatti
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