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Jim Gotti

已加入2022年7月08日

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最后活动2022年7月08日

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社区评论 Feedback - Ticketing system (Support)

It does not enstill confidence in the ZD product when we have to state, yet again,  "that the CSAT you are seeing is not an accurate representation"  of what is taking place.  

We utilize ZD with various integrations to other systems and it causes too much manual work to correct downstream services/reports that have bad data from an invalid CSAT that ZD calculates without the ability to delete erroneous satisfaction results. 

查看评论 · 已于 2022年7月08日 发布 · Jim Gotti

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