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Christopher Sciaretta

已加入2023年11月16日

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最后活动2025年2月18日

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的最新活动 Christopher Sciaretta

Christopher Sciaretta 进行了评论,

评论Viewing and using dashboards

Are there plans to expand the customization options for this dashboard? For example, it would be great if we could see the longest wait time in a queue rather than only the average.

查看评论 · 已于 2024年8月27日 发布 · Christopher Sciaretta

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Christopher Sciaretta 进行了评论,

评论Viewing and using dashboards

Are there plans to expand the customization options of this dashboard? For example, it would be nice to have a way to view the longest wait time in a queue rather than only the average. 

查看评论 · 已于 2024年8月27日 发布 · Christopher Sciaretta

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Christopher Sciaretta 进行了评论,

评论Routing

Barry Neary  Hi Barry, my team would like to have the backend change made to our sandbox to allow us to test reassigned tickets flowing back through a custom queue. 

Please let me know what information you will need!

查看评论 · 已于 2024年8月06日 发布 · Christopher Sciaretta

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Christopher Sciaretta 进行了评论,

社区评论 Feedback - Chat and Messaging (Chat)

Lending my support to this request as well. We often need to easily review the full transcript for Messaging conversations, or occasionally send a transcript to one of our customers. 

This feature used to exist in Live Chat and we sorely miss it after updating to Messaging.

查看评论 · 已于 2024年7月11日 发布 · Christopher Sciaretta

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Christopher Sciaretta 进行了评论,

评论Ticket automation and collaboration

Good day,

Are there plans to make reporting available for this tool? My team began utilizing it at the end of April and I am looking for a way to measure usage across agents and to use that data to measure the impact on CSAT over time. 

查看评论 · 已于 2024年5月08日 发布 · Christopher Sciaretta

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