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Fred Thomas

已加入2022年3月21日

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最后活动2024年7月18日

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的最新活动 Fred Thomas

Fred Thomas 进行了评论,

评论Setting up workforce management (WFM add-on)

I am having trouble reflecting the correct status for one of my agents. It seems the issue is that this agent was indeed ‘inactive’ when we first installed WFM. However, he is now active and WFM refuses to sync status properly. I have even modified the agent's name and the name change appears after performing a manual sync. What's happening here? How can I force the status change?

I find it incredibly limiting not being able to just click an option to designate status as as Admin. A process similar to User management in Zendesk Admin panel would be very much appreciated. Any workarounds??

查看评论 · 已于 2024年7月18日 编辑 · Fred Thomas

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Fred Thomas 进行了评论,

评论Setting up workforce management (WFM add-on)

I would love to see the ability to grant/black access via Group membership. This would make for much more streamlined management of access. Is this planned?

查看评论 · 已于 2024年4月23日 发布 · Fred Thomas

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