Sophie Blake

Hi Mike DR Thank you for the response! That is a bummer. As mentioned above, are there any plans to have these statuses hidden even like how we can currently group the macros so that we do not see the whole long list?

Hi! This feature is excellent. However, I have a question. When my agents click to submit a ticket, the list is SO LONG now with all the custom statuses. Most of these are applied based on triggers and macros. Is it possible to hide these from the standard "submit" button? When submitting a ticket without using a macro, we usually need to see only PENDING or SOLVED. Thank you!