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Dana Barker's Avatar

Dana Barker

已加入2022年2月11日

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最后活动2022年4月20日

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Dana Barker 进行了评论,

评论Users, groups, and organizations

I would have expected the above grid to have a difference in permissions for the far right column depending on the user setting. It would make more sense if the org was set to 'view all org tickets and add comments' and the user was set to 'view and edit own tickets only' to have the same permissions as those outlined in yellow and the users who are set to view tickets from their org to have the permissions outlined in green.

It defeats the purpose of having the different options if they provide the same level of access to the users. 

查看评论 · 已于 2022年4月20日 发布 · Dana Barker

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社区评论 Feedback - Ticketing system (Support)

Agreed, we would also like to be able to send the ticket description in the automatic e-mail sent when a user opens a request. 

查看评论 · 已于 2022年4月19日 发布 · Dana Barker

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评论Extending Zendesk

We have found that if you add the negative number that reflects the time you want to remove, it will deduct from the overall time. Not sure if that helps at all but thought I would share! 

查看评论 · 已于 2022年2月11日 发布 · Dana Barker

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