最近搜索
没有最近搜索
Prakriti
已加入2022年2月05日
·
最后活动2023年12月28日
关注
0
关注者
0
活动总数
15
投票
7
订阅
4
活动概览
标记
文章
帖子
社区评论
文章评论
活动概览
的最新活动 Prakriti
Prakriti 创建了一个帖子，
Hi there,
I need some help with a custom query.
I'm trying to calculate the first response time for our Tier 2 support. Our Tier 1 initially gets the ticket and they respond to it but I want to calculate the time Tier 2 takes to respond once the ticket is escalated to them.
Is there a query I could use for this?
Thank you
已于 2022年3月03日 发布 · Prakriti
1
关注者
2
投票
1
Comment
Prakriti 进行了评论，
Hi there,
Is there a way to build these queries in business hours instead of calendar hours?
I'm trying to modify this query "Calculating how long tickets sit with multiple support groups"
查看评论 · 已于 2022年3月03日 发布 · Prakriti
0
关注者
5
投票
0
评论
Prakriti 进行了评论，
Hi there,
I am trying to report on the first reply time. How can we calculate it if the same ticket gets assigned to Tier 2 and I would like to calculate the time they took to respond to the ticket vs the initial first reply from the Tier 1 group?
Thank you,
Prakriti
查看评论 · 已于 2022年2月05日 发布 · Prakriti
0
关注者
0
投票
0
评论