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Andrew Schreiner

已加入2021年10月16日

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最后活动2024年10月07日

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的最新活动 Andrew Schreiner

Andrew Schreiner 进行了评论,

社区评论Zendesk EAP - Article Multiplacement

Hi Orsolya Forster some initial feedback/bugs from our team using it

1) We tried to place an article into one section and it isn't working, it put the article in another section in a different category with an identical friendly name but different UID. Workaround was to use the Move to function to get it to the right place. 

 

2) Not all sections are displaying correctly in the “Select Sections” list. Our section named integrations isn't showing within the selection sections module but it's there.

3) The sections display in a mixed-up order and doesn't match the designated order that they are supposed to be in

 

Happy to provide more details in a call or something if needed.

查看评论 · 已于 2024年10月07日 发布 · Andrew Schreiner

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Andrew Schreiner 创建了一个帖子,

帖子 Feedback - Ticketing system (Support)

By default in the editor when adding a link, it inserts it as http rather than https which should be a requirement of most sites at this point. It would be great if typing in something like google.com would add the link as https://google.com rather than http://google.com.

已于 2023年9月05日 发布 · Andrew Schreiner

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Andrew Schreiner 进行了评论,

评论Using legacy AI agent functionality

Is there a way to pre-populate the user's name and email address? 

查看评论 · 已于 2022年9月22日 发布 · Andrew Schreiner

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Andrew Schreiner 进行了评论,

评论Ticket basics

I agree on the macro placement. This is much more of a hassle now than it was. Also should have the ability to keep the background gray or change the color to set it apart from the rest of window area that is also white. 

查看评论 · 已于 2022年3月30日 发布 · Andrew Schreiner

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Andrew Schreiner 进行了评论,

评论End users and organizations

Are there any plans to include filtering on this page also users listed are not in alphabetical order which would be a nice option to have.

查看评论 · 已于 2021年9月21日 发布 · Andrew Schreiner

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