Ryan Gino

The notification header behavior recently changed. Now the notification header and notification body are sent together which makes the notification header useless. Is there any plan to revert this so that the notification header is sent like a message as you have shown in this document? The previous behavior was more useful.

It looks like the behavior of this changed when sending messages. Before, the header message was posted as a message and then the body as an attachment, but now everything goes to the attachment. So now every follow-up says "replied to a thread" instead of "replied to ". This has now become noise to our support team. Can we change this or get more insights into when the integration changes, like a changelog?