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Brandon Rider

已加入2024年3月19日

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最后活动2024年6月05日

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的最新活动 Brandon Rider

Brandon Rider 创建了一个帖子,

帖子 Feedback - Voice (Talk)

Our help desk(agents) uses Talk for incoming calls but that is not the helpdesks sole function. It would be ideal if we are able to answer and end calls from our headsets. It isn't possible to always be sitting in front of our monitors, but we still have the need to answer calls.

 

The current issue is that we are only able to answer calls while sitting in front of the computer. Having the ability to answer calls from the headset would keep productivity steady when having to be in our warehouse or up setting up machines not in front of our computers.

 

This is something we are affected by daily. If we leave the computer for a moment we have to remember to go into away. Before switching to talk using our local cisco number we could answer calls from anywhere in the building.

 

The only workaround we have found is forwarding to a cell phone. Obviously this is not ideal due to additional fees and requiring a separate device.

 

A chrome extension or app allowing to answer and end from the headset would be great.

已于 2024年6月04日 发布 · Brandon Rider

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Brandon Rider 创建了一个帖子,

帖子 Feedback - Voice (Talk)

We need a way to be able to answer and end calls from a headset while using Talk. We currently use the Jabra Engage and Evolve 65. 

已于 2024年5月09日 发布 · Brandon Rider

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Brandon Rider 进行了评论,

评论Setting up Talk

How are you able to get the Jabra Engage 65 to answer from the headset? When I try it just makes a clicking sound. It works perfect if answered from inside zendesk.

查看评论 · 已于 2024年3月19日 发布 · Brandon Rider

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