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Jasper Gonzales

已加入2021年10月27日

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最后活动2023年11月25日

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的最新活动 Jasper Gonzales

Jasper Gonzales 进行了评论,

评论Security and user access in Zendesk Support

What filters should be used when looking up for suspended agents?

查看评论 · 已于 2023年9月26日 发布 · Jasper Gonzales

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Jasper Gonzales 创建了一个帖子,

帖子 Q&A - Objects, workspaces, and rules

When we send out an email notification to the user we'd like to include the number of unsolved tickets they have to create awareness and provide urgency. A sample verbiage would be:

While working on this ticket we noticed that you have (x) requests that are waiting for your reply. Please go to your My Messages to check on updates.

Any suggestions on how to achieve this? Thanks!

已于 2023年2月10日 发布 · Jasper Gonzales

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Jasper Gonzales 创建了一个帖子,

帖子 Feedback - Voice (Talk)

We'd like to post this feature request: Call duration not including the time when the caller was still in IVR. Also, how long the agent placed the call on hold.

已于 2023年1月02日 发布 · Jasper Gonzales

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Jasper Gonzales 创建了一个帖子,

帖子 Feedback - Ticketing system (Support)

Use case:
This feature is important especially for issues related to billing, among others that would require data to be inputted in a table before sending it to the requester as a reply.

Current process:
Agents copy billing data from contract room
Agents paste billing data to Google Sheets
Agents edit the data in Google Sheets
Agents paste the table directly to the ZD editor
Table columns are 100% expanded, no way to adjust column width

已于 2022年11月01日 发布 · Jasper Gonzales

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