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Nick I.
已加入2021年11月10日
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最后活动2024年4月03日
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的最新活动 Nick I.
Nick I. 创建了一个帖子，
The free draft option in Zendesk is a really good addition and super helpful, especially with new hires.
The struggle with this right now is relevant to being able to understand when there is a draft added by an agent so a manager can review it. There is no indication that would help us identify when a ticket contains a draft.
The request is to add a “1” icon which will work as an indicator when there is a draft saved. That will help mostly managers but agents too with this.
已于 2024年4月03日 发布 · Nick I.
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Nick I. 进行了评论，
We need the bcc option to be added in Zendesk so we can inform more than one clients that report the same issue, at the same time without sharing personal info. Please consider that. We need that.
It's insane that such a known ticketing system doesn't have a BCC option.
查看评论 · 已于 2021年11月11日 编辑 · Nick I.
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Nick I. 创建了一个帖子，
Please add BCC option in the ticketing system. It would be really helpful with clients that report the same issue but we also have to protect their persona info.
已于 2021年11月10日 发布 · Nick I.
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