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Richard Braun
已加入2025年1月28日
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最后活动2025年1月28日
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的最新活动 Richard Braun
Richard Braun 创建了一个帖子，
帖子 Q&A - Reporting and analytics
We are trying to figure out a way to create a detailed report that does the following as well as a dashboard widget that just shows the resulting average time.
- Measures the time, in hours and minutes, using the ticket creation timestamp and the timestamp of when the ticket status is changed from New.
- This needs to be measured using business hours
- We need to filter the results by the forms that are used for the tickets
- This allows us to report on different support teams
- We need to filter the results by time frame (days, months, YTD, etc.)
已于 2025年1月28日 发布 · Richard Braun
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