Charles JEGO

Hello ! Is there any news on this ?

I can't believe such an advance product as Zendesk doesn't allow customers to choose which default line they want to use for outgoing calls.

I have 8 lines and all my agents are directed through one of them whenever they make a call. I shouldn't have to rely on them remembering to change the line every single day.

Whenever they don't change the line and the call doesn't reach the customer, they call back and get an answer from someone saying they have no idea who called them. That is not how I want to run a business !

Give us an option to assign default lines to groups or agents please !!!!!!!!