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AntonMi

已加入2022年3月30日

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最后活动2025年2月18日

OAPPS LLC - Zendesk Implementation partner

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的最新活动 AntonMi

AntonMi 创建了一个帖子,

帖子 Feedback - Chat and Messaging (Chat)

Many of our customers use default dark mode for their web pages. Unfortunately, unlike mobiles SDKs, messaging web widget does not have option for the dark mode.  Adding dark mode will allow your customers to allign the web widget their web design code. 

Any plans for this? 

已于 2025年2月18日 发布 · AntonMi

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AntonMi 进行了评论,

评论Triggers and automations

We've built a simple  “Resurrect” app to schedule when the ticket will reopen. It may be a solution for some of the use cases highlighted here. 

查看评论 · 已于 2025年2月14日 发布 · AntonMi

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社区评论 Developer - Zendesk SDKs

Is there progress toward a headless option? Sunshine Conversations is in maintenance mode and not recommended for new users. 

查看评论 · 已于 2025年2月14日 发布 · AntonMi

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评论Zendesk messaging

Onur Okutan Yaroslav Vasiutin It's great that conversation titles are customizable and our bot can update it in real-time, depending on the intent.  Yet, we have a problem with iOS SDK. Everywhere else, the conversation Title will update in real-time, but in iOS SDK, you have to close the SDK and re-open it again - only then will the title update. Is it a known issue? 

@Yaroslav you can do it with Zendesk Support trigger and API call to SunCo API.

查看评论 · 已于 2025年1月30日 发布 · AntonMi

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评论Measuring success

Tetiana Gron From the end-user's perspective, nothing happens. The CSAT extension won't close, and the thank you page is not presented. 
---
Update: It's fixed now

查看评论 · 已于 2025年2月05日 编辑 · AntonMi

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评论Measuring success

Tetiana Gron We checked CSAT today in the iOS app, and now it looks much better. Unfortunately ( only in iOS SDK ), the Submit button will register feedback but will not close the CSAT popup. 

查看评论 · 已于 2025年1月14日 发布 · AntonMi

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评论Measuring success

We have found that in mobile SDKs survey's list of options is rendered in a Z shape, which is very confusing for our customers and looks bad. Can it be changed to the top-down order, like it's made for the web widget? 
Updateresolved

 

查看评论 · 已于 2025年1月14日 编辑 · AntonMi

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评论Using legacy AI agent functionality

Helvijs Vigners  make sure to use use `admin@email/token` as a user

查看评论 · 已于 2024年7月01日 发布 · AntonMi

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AntonMi 进行了评论,

评论Using legacy AI agent functionality

Jourdin Binning  They use an Advanced AI ( Ultimate) bot that has a different set of features. In your case, I would suggest that to add an option, add an additional step in the flow that will prompt the users if they still have other questions.

查看评论 · 已于 2024年6月27日 发布 · AntonMi

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AntonMi 进行了评论,

社区评论 Developer - Zendesk Apps Framework (ZAF)

Jake McCloskey  Our workaround was to find the user and change its role to a [Light] Agent. That helped a bit, will it work for you? 

查看评论 · 已于 2024年6月25日 发布 · AntonMi

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