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Jasmine Gilbert

已加入2023年1月26日

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最后活动2024年10月30日

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的最新活动 Jasmine Gilbert

Jasmine Gilbert 进行了评论,

评论Ticket automation and collaboration

This sounds really interesting, but before i invest time and effort exploring it are you able to advise which ZD plans it will be enabled for once released, and/or if there are going to be additional charges? 

Thanks

查看评论 · 已于 2024年6月10日 发布 · Jasmine Gilbert

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Jasmine Gilbert 进行了评论,

评论General questions and issues about tickets

Dane Is it possible to remove the ‘Mark as solved’ option for end users in the help center? We rarely assign tickets to individual agents so this option is rarely available for our users, the result is unnecessary confusion and disappointment.

查看评论 · 已于 2024年4月30日 发布 · Jasmine Gilbert

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Jasmine Gilbert 进行了评论,

社区评论 Q&A - Objects, workspaces, and rules

After trawling through various discussions I found that just this month Zendesk released a new agent home page (https://support.zendesk.com/hc/en-us/articles/5064623131418) that may meet some of the requirements mentioned here. 

查看评论 · 已于 2024年1月04日 发布 · Jasmine Gilbert

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Jasmine Gilbert 进行了评论,

评论End users and organizations

Hi... Is it possible for end users to set org level ticket sharing/visibility themselves? Rather than a zendesk admin setting it for them. Thanks

查看评论 · 已于 2023年3月27日 发布 · Jasmine Gilbert

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