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Judy Correia
已加入2021年10月16日
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最后活动2025年1月21日
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的最新活动 Judy Correia
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How does this differ from Suggested first reply - https://support.zendesk.com/hc/en-us/articles/7041677653914-Using-AI-to-generate-a-first-reply-in-a-ticket ?
查看评论 · 已于 2025年1月21日 发布 · Judy Correia
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If a ticket moves between groups with different business hours (for example ticket came in assigned to Americas Group based on an organisations default group, but the ticket ends up being assigned to an agent in Europe Group) do business hours applied adjust to reflect Europe business hours vs America business hours?
What happens if agents in both groups are assigned to the same ticket over a period of time, how do business hours apply? Does it take into account the movement between groups?
查看评论 · 已于 2025年1月16日 发布 · Judy Correia
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It appears users cannot create content from Knowledge if Turn on Knowledge is selected but knowledge articles is not selected under select content sources. Is there a way around this?
查看评论 · 已于 2024年12月11日 发布 · Judy Correia
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Following up on Jan 3 2022 comment (Is there a way to automatically assign a group to a new organization?) and Jan 4 2022 update (I want to update the group on the organization record when the organization is created which needs to happen before the ticket is created). We have a similar need to A) update group automatically on org creation and B) updating existing org group (we recently made a change to our structure and need to update hundreds of orgs). Can this be done by bulk import?
查看评论 · 已于 2024年10月10日 发布 · Judy Correia
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Definitely very frustrating and confusing. This post is from 2021 and the feature is still available and does not function as expected. You have to create a calculated attribute exclude tickets with one or more specific tags in a report and then filter based on a true/false option. This makes absolutely on sense whatsoever. A simple filter to exclude tickets with tag X should simply work based on basic filter functionality.
查看评论 · 已于 2024年9月04日 发布 · Judy Correia
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