Danielle DeCosta

I am trying to find the “multiple organization” setting mentioned above so 
that I can have a field to select which org a ticket is associated to and I cannot find it. Please advise how I get this field in our ticket forms. 

What does Multi-user chat, multi agent only mean? With Agent workspace you could no longer transfer a chat from one agent to another. Does this solve this problem?

We have multiple platforms. With 1 form per platform. When you go to submit a ticket, the end user can see all the forms. Ideally, I would only want them to see the form that is applicable to the platform the are in. Is it possible to block forms depending on the URL they are submitting from?

There is an automated email that is blasting us from one of our clients. The domain is listed in their organization in ZD so it is automatically allowing them even why I try to block them. How do I block this 1 email from the organization? Because it is an automated email is it causing our automation to go off then theirs and back and forth in a never-ending loop causing hundreds of auto-replies. We have to get this blocked. Thank you!

One question I have that I have not been able to find here is does capitalization matter? I took over the help center from a prior colleague and we have a ton of duplicate labels some capitalized and some are not. For example Hospital and hospital. Does capitalization make any difference? 

I am on Agent Workspace now and an open ticket is created from every chat. This doubles our ticket count because tickets are being created even though there really wasn't a ticket it was a chat. How are clients mitigating this as it has drastically skewed our data in our explore dashboards? If we delete the open ticket it creates does that delete the chat? 

Thanks Brett! I read this so many times and never realized that "Default" was the field labeled for Domains I appreciate it!

Is there a way to bulk import domains? We have our orgs synced from Salesforce but I am noticing the domain field is not filled in on most of our accounts. We bulk import custom fields to manually update when needed, how do we update all domains at once? We have over 3k organizations to update. 

We have set up operating hours however we're finding that once these hours have ended, if a client does not close their chat window they can reply at any time and reopen their chat even if it is after hours. Is there a way to stop this from happening? For example, we had a chat that ended at 4:30pm. The client never closed their chat window, our operating hours end at 4:45pm and she was able to send us another chat at 5:06 pm through the same window. 

When we hire a new person, typically they are synced into our end users and I upgrade them to staff. Is there any article or insight you can provide that will explain how they are synced into our end users? I am not sure if it comes from our CRM ect. I just took on this role and can't seem to find the answer internally anywhere. 

Thanks!